Terms & Conditions of Use

Welcome to Medicoz. By accessing or using this Platform, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use the Platform.

01Nature of services

The Platform provides users with access to:

• General health-related information
• Educational content on diseases, diagnosis, and lifestyle
• AI-generated responses to health-related queries

02No doctor-patient relationship

Use of this Platform does not establish a doctor-patient relationship between the user and Medicoz, its employees, affiliates, or any associated professionals.

03AI-powered information disclaimer

The Platform uses artificial intelligence to generate responses. By using the Platform, you acknowledge that:

• AI responses may be inaccurate, incomplete, or outdated
• Information is general in nature and not personalised medical advice
• The Platform does not guarantee the correctness or reliability of responses

You agree to use your judgment and seek professional advice when necessary.

04User responsibilities

By using this Platform, you agree to:

• Use the information responsibly
• Consult a qualified healthcare professional before making medical decisions
• Provide accurate and truthful information when entering health-related data
• Not rely solely on the Platform for diagnosis or treatment

05Emergency disclaimer

If you are experiencing a medical emergency, including but not limited to:

• Chest pain
• Difficulty breathing
• Severe injury or bleeding
• Loss of consciousness

Please immediately contact your nearest hospital or emergency services.

06Data privacy and usage

We may collect and process the following data:

• User queries and interactions
• Health-related inputs (if provided voluntarily)
• Usage analytics

This data may be used to:

• Improve platform functionality
• Enhance AI performance
• Conduct analytics and research

Where possible, data will be anonymised. By using the Platform, you consent to such data usage in accordance with applicable laws.

07Prohibited use

Users agree not to:

• Use the Platform for unlawful purposes
• Input false, misleading, or harmful information
• Attempt to misuse, disrupt, or exploit the AI system
• Use the Platform to seek or promote self-harm or harmful behaviour

We reserve the right to suspend or terminate access for violations.

08Limitation of liability

To the maximum extent permitted by law, Medicoz shall not be liable for any:

• Direct, indirect, incidental, or consequential damages
• Loss arising from reliance on information provided
• Errors or omissions in AI-generated responses

Use of the Platform is at your own risk.

09Indemnification

You agree to indemnify and hold harmless Medicoz, its affiliates, employees, and partners from any claims, damages, or liabilities arising from:

• Your use or misuse of the Platform
• Violation of these Terms

10Age restriction

The Platform is intended for users aged 18 years and above. Users below 18 may use the Platform only under parental or guardian supervision.

11Modifications to terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on the Platform with a revised “Last Updated” date. Continued use constitutes acceptance of the updated Terms.

12Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Ahmedabad, Gujarat.